Scope of application

The business relationship between Honegger Grill and the purchaser is governed exclusively by the following General Terms and Conditions (GTC) in the version valid at the time of the order. Honegger Grill does not recognise any deviating terms and conditions of the purchaser and hereby expressly contradicts them, unless Honegger Grill has expressly agreed to their validity in writing.

Order

Your order constitutes an offer to Honegger Grill to conclude a purchase contract. When you place an order with Honegger Grill, we will send you an e-mail confirming receipt of your order and listing its details (order confirmation). This order confirmation does not represent an acceptance of your offer, but is only intended to inform you that we have received your order. A sales contract is only concluded when we dispatch the ordered product to you and confirm the dispatch to you with a second e-mail (dispatch confirmation). No purchase contract is concluded for products from one and the same order that are not listed in the dispatch confirmation.

Prices

All prices stated are in Swiss francs excluding the statutory value added tax and plus shipping costs. The price of the goods at the time of receipt of the order by Honegger Grill, which is printed on the invoice, is decisive for the invoice amount. Honegger Grill reserves the right to make price errors and changes.

Terms of payment

The following payment methods are available for the purchase of our products:

Invoice
After the order process, you will receive the invoice amount, our bank details and your order number as a reference in your order confirmation by e-mail. You transfer the amount to our account within 30 days. Your order will be processed and shipped by us.

Delivery and shipping costs

Deliveries are only possible within Switzerland and the Principality of Liechtenstein. Delivery is made directly from the Honegger Grill warehouse to the delivery address specified by the purchaser. Information about the delivery period is non-binding. Exceeding the delivery deadline does not give rise to any claim for compensation. If Honegger Grill is unable to deliver the ordered goods through no fault of its own because a supplier of Honegger Grill does not fulfil its contractual obligations, Honegger Grill is entitled to withdraw from the contract with the orderer. In this case the orderer will be informed immediately that the ordered goods are not available. If delivery to the purchaser is not possible because the purchaser cannot be found at the delivery address given by him, although the delivery date was announced to the purchaser with a reasonable period of notice, the purchaser shall bear the costs for the unsuccessful delivery.

If transport damage is detected, a complaint must be made directly to the delivery service immediately upon receipt of the goods. In this case, please refuse acceptance and have the parcel returned by the parcel service. You must also report all transport damage to Honegger Grill within 5 days of receipt of the goods. We will refund all damaged items free of charge and immediately reship the ordered goods. Translated with www.DeepL.com/Translator (free version)

Stock items
1-2 working days from Küsnacht ZH

Non-stock items and custom-made products
10-15 working days from Küsnacht ZH

Retention of title

The delivered goods remain the property of Honegger Grill until full payment of the invoice amount. The latter is entitled to have a reservation of title entered in the corresponding register.

Right of withdrawal

You can cancel your order within 5 days without giving reasons in writing (e.g. letter, fax, e-mail) or by returning the goods. The period begins with receipt of the goods and not before receipt of these instructions. The timely dispatch of the revocation or the goods shall be sufficient to comply with the revocation period. The revocation is to be sent to:

Honegger Grill
Untere Heslibachstrasse 39
CH-8700 Küsnacht
Switzerland
Phone: +41 449 136 611
E-Mail: info@honeggergrill.ch

In the event of an effective revocation, the services received by both parties shall be returned. If you are unable to return the goods received in whole or in part or only in a deteriorated condition, you must compensate us for the loss in value. This does not apply if the deterioration of the goods is exclusively due to their inspection – as would have been possible for you in a shop, for example. In addition, you can avoid the obligation to pay compensation by not using the goods as if they were your property and refraining from doing anything that could impair their value.

Goods that can be sent by parcel post must be returned. You have to bear the costs of the return if the delivered goods correspond to the ordered goods. Otherwise, the return is free of charge for you. Goods that cannot be sent by parcel post will be collected from you. Obligations to refund payments must be fulfilled by you within 14 days after calculation. The purchase contract will be cancelled after the goods have been returned and we will refund any payments already made within 14 days by bank transfer. Shipping costs as well as fees for individual payment methods will not be refunded unless the delivered goods do not correspond to the ordered goods. Please note that only returns with sufficient postage will be accepted.

The prerequisite for revocation is that the items are unused, complete and in perfect original packaging. Articles that have been made to order by the customer, personalised or specially ordered, care and hygiene articles as well as audio and video recordings and software that have been unsealed by the customer are excluded from the return.

Warranty

Upon arrival, the customer must immediately inspect the goods for defects and condition. If delivered items show obvious material or manufacturing defects, which also include transport damage, please complain about such defects immediately (within max. 5 days) to us and the person delivering the items. If there is a defect in the purchased item, the purchaser can demand subsequent performance (rectification of the defect or replacement delivery). Honegger Grill has the right to free rectification during the warranty period. A partial or complete replacement of the item is permissible. If defects are not rectified within a reasonable period, the purchaser has the right to cancellation or reduction. In the case of complaints, the date of purchase must be proven with an invoice. The article complained about must be sent in together with a copy of the invoice, sufficiently stamped. The warranty does not cover normal wear and tear. The warranty expires if the customer modifies the delivered goods.

Data security

Our online shop is encrypted using SSL, which means that all data relating to your offer, your payments and your customer data are transmitted to us securely. We store your order data and treat it as strictly confidential. The relevant data is processed and used for the justification, implementation and processing of the contracts concluded via the online shop as well as for the purpose of future customer support and customer care. Credit card data is not stored by us.

Jurisdiction and applicable law

Swiss law shall apply exclusively in the event of legal disputes. The place of performance for all contractual and legal claims is the registered office of Honegger Grill.

The place of jurisdiction is determined in accordance with the Jurisdiction Act and, in the case of orders placed by consumers, is at the consumer’s place of residence or at the registered office of Honegger Grill. For orders not placed by private individuals, the exclusive place of jurisdiction shall be Küsnacht ZH.

Final provisions

Should individual provisions of the contract with the Purchaser, including these GTC, be invalid in whole or in part or should the agreements contain a loophole, this shall not affect the validity of the remaining provisions. The wholly or partially invalid provision shall be replaced by a valid provision whose economic success comes closest to that of the invalid provision.

Honegger Grill expressly reserves the right to adapt these GTC to the circumstances at any time and to apply them immediately.